Shipping policy

THISTLECART SHIPPING & DELIVERY GUIDE

Last updated: August 27, 2026

Thistlecart serves customers across multiple destinations. This guide explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders normally require 3–7 business days for verification, preparation, quality checks, packaging, and transfer to the shipping carrier.

Business days generally exclude Saturdays, Sundays, and public holidays. Processing may take longer during major sales, holidays, unusually high order volumes, product availability checks, or payment verification.

Processing time is separate from carrier transit time.

2. Delivery Estimates

Delivery time depends on:

  • Destination country and postal region;

  • Shipping service selected or available;

  • Carrier network conditions;

  • Customs processing;

  • Local delivery capacity;

  • Weather or transportation disruptions; and

  • Other circumstances outside our reasonable control.

Any delivery estimate displayed at checkout or provided after purchase is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

3. Shipping Origins and Split Shipments

Because Thistlecart offers products from multiple categories, products may be stored or fulfilled from different facilities. An order containing several products may arrive in separate parcels and on different dates.

Separate parcels belonging to the same order do not normally create additional shipping charges beyond those shown at checkout.

4. Shipping Confirmation and Tracking

When tracking is available, we will send a shipment confirmation containing the tracking number or tracking link.

Tracking information may take several business days to appear after the label is created or the parcel is transferred between carriers. Some postal services provide limited tracking updates.

5. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including apartment, suite, unit number, postal code, and reachable contact information.

Contact us immediately if an address needs correction. We will try to assist, but changes cannot be guaranteed once processing or shipment has begun.

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect the parcel, reasonable reshipping or return costs may be deducted from a refund where permitted by law.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or local handling charges.

Unless checkout expressly states that such charges are included, they are assessed by the destination authorities or carrier and are the customer’s responsibility. Thistlecart does not control these charges or guarantee customs-processing times.

Customers are responsible for confirming whether a product may legally be imported into their destination.

7. Delays

Carrier scans, customs reviews, severe weather, public holidays, transportation interruptions, and local service conditions may delay delivery.

If tracking has not updated for an unusual period, contact us with your order number. We will review the available tracking information and, where appropriate, request an investigation from the carrier.

A temporary delay does not automatically mean that a parcel is lost.

8. Delivered but Not Located

If tracking shows that a parcel was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, reception area, and safe places;

  2. Ask household members, neighbors, or building staff;

  3. Allow a short period in case the carrier marked it delivered early; and

  4. Contact the local carrier with the tracking number.

If the parcel remains missing, contact us promptly. We will review the situation and determine the available resolution based on the carrier’s findings and applicable consumer law.

9. Lost or Damaged Parcels

Report a visibly damaged parcel or a parcel believed to be lost as soon as possible. Keep the product, packaging, shipping label, and any supporting photographs while we investigate.

If loss or shipping damage is confirmed, we may provide a replacement, refund, or another appropriate remedy.

10. Delivery Restrictions

We may be unable to ship certain products to some destinations because of carrier restrictions, import rules, product characteristics, or legal requirements.

If we cannot fulfill an order to the address provided, we will contact you and refund the affected product or order.

11. Order Changes and Cancellations

Contact us immediately if you wish to change or cancel an order. We cannot guarantee changes after processing starts.

Once a parcel has shipped, it cannot normally be recalled. The applicable return procedure must then be followed after delivery.

12. Contact

For shipping assistance, include your order number when contacting us:

Thistlecart
Email: reneraoof607132@hotmail.com
Phone: +1 720-451-9398